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Skills for understanding the main ideas and extracting specific information in English-speaking contexts
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Skills for identifying main ideas and specific information
- Listen for ideas main ideas, facts, and patterns
- Understand and analyze the content (5 W and 1H)
- Techniques of recognizing the important ideas
- Identify and understand ambiguity, implied meaning, spoken nuances, connotations beyond literal meaning , common idioms and slangs
- Read body language and tone
- Integrated skills with writing
- Note taking skills -
Listening in the workplace
- Descriptions and explanations
- Briefing on a study
- Reporting details of events
- Discussions and meetings
- Promotion of new products/ services
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Skills for understanding the entire message in oral communications
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Active and empathic listening skills for helping people to express:
- Express brief verbal affirmations for building trust and showing concerns
- Acknowledge feeling s and mirror moods
- Techniques of a sking open ended questions
- Use the same tone and wordings to show understanding through paraphrasing and summarizing
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Listening in the workplace
- Advice and suggestions
- Understanding customers’ requests and complaints
- Arguments and evaluations
- Presentation of tender proposals
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